VPS help centre

Questions answered before you choose

Understand the package ranges, U2 trial, billing and server setup before you enter checkout.

Choosing a VPS

What is the difference between Managed and Unmanaged VPS?

With an Unmanaged VPS, you or your IT provider administer Windows, users, updates, applications and security. Managed VPS adds Technolutions monitoring, threat protection, alerts and server-management tooling. Line of Business plans provide the highest resource tiers with managed responsibility for important business systems.

Which package includes the 14-day free trial?

The free trial is available only on the U2 Unmanaged VPS. It includes the same U2 resources, but you remain responsible for administering the Windows server and the applications you install.

Can Technolutions help me choose the right package?

Yes. Use Help Me Choose or chat to our sales team and tell us what software you run, how many people need access and whether you have someone who can administer the server.

Migration, trial and billing

Can you move my existing server to Technolutions?

Move from your current platform to any Technolutions VPS package at no migration cost, with no VPS hosting charges during the calendar month you move. Normal VPS hosting charges begin the following calendar month. This is a calendar-month offer, not 30 free days. The offer applies to Unmanaged, Managed and Line of Business VPS packages.

Which month is free if I try U2 before migrating?

The U2 trial and migration offer are separate. Switch to a paid package and migrate during your trial or afterwards, and that calendar month's VPS hosting is free. The free month is based on when you switch and migrate, not when you started the trial. Start your trial in August and switch and migrate in August: August is free. Switch and migrate in September instead: September is free. An expired trial is not extended while you decide.

How does the U2 free trial work?

No payment details are required. Your 14-day trial starts when the VPS is provisioned. If you have not switched to a paid package when the trial ends, access is paused. If you decide not to continue, the trial service is terminated. If you switch to a paid package and migrate, your migration calendar month is free. If you continue without a migration, the normal monthly price becomes payable on day 15.

Is any payment due when I place an order?

No payment is due today for the U2 trial. If you are migrating from your current platform, migration is free and Technolutions VPS hosting charges are waived for the calendar month you move; normal hosting charges start the following month. For a new server without a migration, standard month-end billing applies, or day-15 billing if you continue from the U2 trial. Online payments are processed through PayFast.

What happens after I choose a package?

You are taken to the Technolutions billing portal to confirm the server setup and your account details. The order summary shows the package and amount before you submit the order.

Where do I manage invoices and services?

Your account, invoices, payment history, services and support tickets are managed through billing.technolutions.cloud.

How do I cancel a service?

Submit a cancellation request from the relevant service in the billing portal. The billing team will confirm the effective date and any outstanding account requirements.

Server setup

When will my server be ready?

Once the order is confirmed, allow up to two hours for the VPS to be prepared. The U2 trial period starts only after the trial VPS has been provisioned.

What should I enter as the hostname?

Enter a full hostname such as vps1.yourdomain.co.za. It identifies the server and includes both a server name and your domain name.

What are nameserver prefixes?

Enter only the first part of each nameserver name, normally ns1 and ns2. Do not enter the full domain in these fields.

What password should I use?

Use a strong, unique administrator password with a mix of uppercase and lowercase letters, numbers and symbols. You will use it when connecting to the Windows server through Remote Desktop.

Infrastructure, backups and security

Where are Technolutions VPS servers hosted?

The VPS infrastructure is hosted in Cape Town, South Africa. The packages are offered with 99.9% uptime and use clustered server infrastructure.

Are backups included?

Backup capacity is listed with each package and generally matches that package's storage allowance. The exact storage and backup capacity remains visible on the package details page before checkout.

What security is included with a Managed VPS?

Managed packages include monitoring, alerts and protection against malware and suspicious activity. Technolutions uses remote monitoring and management tools together with SentinelOne endpoint detection and response to provide these services.

Is a VPN firewall available?

A VPN firewall is available on request or included with agents where the individual package states this. Check the package details or confirm the requirement with sales before ordering.

Still deciding?

Tell us what you need to host and whether you have someone to manage the server. We will help you narrow down the right range.